17 Oct, 2009
Power of 2: How to Make the Most of Your Partnerships at Work and in Life by Rodd Wagner and Gale Muller
Want to scale Everest? It takes 2: Tenzing and Hillary. There are many sports examples like Malone and Stockton, Jordan and Pippen. These are the legendary ones, but many never go anywhere. What do the great examples teach us? That’s where Rodd and Gale and Gallup research come in. They look at the traits that successful partnerships have so we can work them into the partnerships we have.
More about the book at gmj.gallup.com.com
5 Oct, 2009
I Love You More Than My Dog by Jeanne Bliss
We read and hear the stories people tell about Zappos, Trader Joe’s and other companies that don’t just have customers, they have fans. These are beloved companies, as Jeanne calls them. They have created a connection with their customers by how they’ve chosen to interact with them. This book looks at the 5 key decisions they make, and challenges you to find your way to join the ranks.
I talk with Jeanne about trusting your customer, what these decisions are and more.
More about Jeanne at CustomerBliss.com
22 Sep, 2009
Why Loyalty Matters by Timothy Keiningham and Lerzan Aksoy
If you were to ask anyone what factor contributes most to being successful and happy, you can be virtually certain that not one of them would mention loyalty. And that’s a problem. Grounded in the most comprehensive study of loyalty ever conducted, Why Loyalty Matters proves that when it comes to business success, relationship success, and even our overall happiness, loyalty is the difference maker.
I talk with Lerzan about the state of loyalty, why loyal customers may not be profitable, and more.
More about the book at WhyLoyaltyMatters.com
30 Aug, 2009
Duck and Recover by Steven S. Little
While survival is on the mind of many, Steven wants to not only see you survive, but also to use opportunities around you to grow. So the book is divided into two parts: “Ducking” is positioning yourself at your strongest point. Think of a football linebacker in a three-point stance. “Recover” is growing while those around you are satisfied with just hanging on. He does this by challenging common held beliefs and giving guidance on cash flow, pricing and profit margins.
More about the Steven at StevenSLittle.com
3 Aug, 2009
Start With the Answer by Bob Seelert
Bob has had a 40-year long, successful career. He’s been CEO of 5 companies in three different industries. From those experiences he has seen patterns of what works and what doesn’t work, and has compiled his insights for all of us. He dives into eight aspects of leadership—preparation, building and managing a career, business strategy, business operations, finance and economics, leadership, culture and communication, and personal spirit and style. Start with the Answer provides critical insight any aspiring leader can use to succeed in any industry.
I talk with Bob about mergers, following up great idea with execution, and more.
More about the book at StartWithTheAnswer.com
