It’s Not About the Coffee by Howard Behar
During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses people over profits. He coached hundreds of leaders at every level and helped the company grow into a world-renowned brand. Now he reveals the ten principles that guided his leadership—and not one of them is about coffee.
More about Howard at HowardBehar.com
Management Rewired by Charles S. Jacobs
Businesspeople are taught to make decisions with facts and logic and to avoid emotional bias. But according to the latest research, we almost never decide rationally, despite thinking that we do. Our experiences carry an emotional charge, encoded in the synapses of our neurons. And when we try to deny what our emotions tell us, we lose what we’ve learned from the past. Neuroscience is challenging how we do things. It isn’t about cold, hard numbers anymore.
I talk with Charley about how he’s reaching these conclusions, goal setting, and the potential difficulty of implementing this (since it is not the status quo).
How You Do What You Do by Bob Livingston.
What you do is what gets the sale, at least in the short term. How you do it is where repeat customers and sustained sales kick in. A satisfied customer returns, a dissatisfied customer goes elsewhere. Bob dives deep into the elements of service excellence and what it takes to implement them. They include how to:
More about Bob at REL Communications.
The Milkshake Moment by Steven S. Little
Have you found yourself frustrated trying to get, what in your mind is not a difficult thing, but the business you’re dealing with has some crazy rule in place that makes the process complicated when it doesn’t have to be? Now look on the inside. Are there rules in your company that prevent you from connecting and delighting your customers? The Milkshake Moment looks at getting rid of those because they are the biggest barriers to a growing business.
Link:
www.StevenSLittle.com
Lead Well and Prosper by Nick McCormick
Managing people in itself can make the role challenging on it’s own not to mention the ever-increasing levels of responsibility being required. Few managers want to do poorly even when companies to not make the time to invest training and other resources to help. Nick has compiled 15 keys he’s found to be helpful to managers to boost their personal and their teams performance. The book’s style makes it easy to pick up, capture an idea and get you going to prosper your team.
I talk with Nick about the difficulty of managing, how to encourage your team to develop themselves and how to handle it when a new policy comes your way that isn’t the best for your group.
Links:
BeGoodVentures.com
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