17 Oct, 2009
Power of 2: How to Make the Most of Your Partnerships at Work and in Life by Rodd Wagner and Gale Muller
Want to scale Everest? It takes 2: Tenzing and Hillary. There are many sports examples like Malone and Stockton, Jordan and Pippen. These are the legendary ones, but many never go anywhere. What do the great examples teach us? That’s where Rodd and Gale and Gallup research come in. They look at the traits that successful partnerships have so we can work them into the partnerships we have.
More about the book at gmj.gallup.com.com
5 Oct, 2009
I Love You More Than My Dog by Jeanne Bliss
We read and hear the stories people tell about Zappos, Trader Joe’s and other companies that don’t just have customers, they have fans. These are beloved companies, as Jeanne calls them. They have created a connection with their customers by how they’ve chosen to interact with them. This book looks at the 5 key decisions they make, and challenges you to find your way to join the ranks.
I talk with Jeanne about trusting your customer, what these decisions are and more.
More about Jeanne at CustomerBliss.com
